Report a claim
Had an accident, a cargo loss, or damage to a truck or trailer? Report it to your insurance company right away, even if it seems minor and even if it wasn’t your fault. Their claims line is the fastest route to an adjuster, and most are open 24/7.
Marquee Insurance Group is your agency, not your insurance company. The company named on your policy is the one that opens and handles the claim. Find them below, or use the MIG option at the bottom if you can’t.
Three things that matter most
Report it immediately
Every policy requires prompt notice of a loss, and late reporting can put coverage at risk. If it’s after hours, call your insurance company’s claims line anyway. Most are staffed around the clock, and the ones that aren’t will take it first thing the next business day.
Report to the insurance company, not to MIG
Your insurance company opens the claim, assigns the adjuster, and makes every decision about coverage and payment. MIG’s Claims Team helps with paperwork and follow-up once the claim is open, but a message to us is not a filed claim. Liability claims (injuries, or damage to someone else’s property or cargo) especially need to go straight to the insurance company.
Know which company to call
It’s on your insurance ID card, your policy declarations page, and the binding documents in your welcome packet. Your certificate of insurance lists it too. If you have more than one policy, the auto liability company handles accidents; cargo and physical damage claims may go to a different company.
Find your insurance company
Tap Call to reach the company’s claims line, or Report online to use their claim form. This list covers some of the insurance companies MIG works with, not all of them. If yours isn’t here, the claims number on your policy documents is the one to use.
Cover Whale
Cover Whale uses several claims administrators; the online page shows which one handles your policy.
HDVI
Insureds can also report through the HDVI Fleet Portal or claims@hdvi.com.
Lancer Insurance
Long-haul trucking line, 24/7. Other Lancer programs use 800-521-6155.
Universal Casualty
Online claims are handled by Reserv, as shown in your binding documents. Business hours Mon–Fri 8 AM–5 PM CT; report after-hours losses the next business day.
Wesco Insurance
Wesco is part of AmTrust; claims go through the AmTrust claims center.
Phone numbers and links are taken from each company’s published claims page and checked periodically, but companies change them. Your policy and binding documents are always the most current source. Numbers are for reporting new claims; for questions about an open claim, contact the adjuster assigned to you.
What to have ready
You don’t need all of this to report a loss, and you should never delay reporting to gather it. It just makes the first call faster and gets the adjuster moving sooner.
Your policy number and the name of the insurance company (from your ID card or declarations page)
Date, time, and location of the loss, and a short description of what happened
Driver name and unit or trailer involved (VIN or unit number)
Police report number, if one was taken, and the responding agency
Names, phone numbers, and insurance information for any other drivers or property owners involved
Photos of the scene, the damage, and any injuries, if it’s safe to take them
For cargo losses: the bill of lading, commodity, and shipper or broker contact
Report the loss to MIG
If your insurance company isn’t listed above and you can’t locate your policy documents, you can send the details to MIG’s Claims Team and we’ll get it to the right company.
Please read this before you use the form. Reporting to MIG notifies our agency only. It does not open a claim with your insurance company, and the claim is not filed until the insurance company has received it. During business hours (Monday–Friday, 8 AM–5 PM ET) our Claims Team will forward your report to your insurance company as quickly as we can and let you know when it has been submitted. Reports received outside business hours will be forwarded when we reopen. If your loss involves injuries or damage to someone else’s property or cargo, keep trying to reach your insurance company directly in the meantime.
Not sure which policy applies, or need your policy number? Your documents are in the Client Portal, or call us during business hours and we’ll look it up with you.
Questions we hear most
Do I have to report an accident if it was minor, or if it wasn't my fault?
Yes. Policies require prompt notice of any accident or loss, regardless of fault or size. What looks minor at the scene can turn into an injury claim weeks later, and late notice is one of the most common reasons a claim runs into trouble. Report it and let the adjuster decide what happens next.
What's the difference between reporting to MIG and filing a claim?
A claim is filed when your insurance company receives it and opens a file. Reporting to MIG tells our agency about the loss so we can forward it, during business hours, to your insurance company. Until the insurance company has it, nothing has been filed. That’s why we ask you to go directly to the insurance company whenever you can.
What does MIG do once a claim is open?
MIG’s Claims Team can help you gather documents, understand what the adjuster is asking for, and stay in touch with the insurance company on your behalf. The adjuster assigned by your insurance company makes all decisions about coverage, repairs, and payment; MIG doesn’t decide claims or pay them.
What happens after I report the claim?
The insurance company assigns an adjuster, who contacts you directly for more information and becomes your main point of contact. Timing varies by company and by how busy they are; it’s often within a few business days, but it can take longer for complex losses.
Will towing, storage, or a rental be covered?
Only your adjuster can confirm what your policy covers and at what limit. Towing and storage coverage, when it exists, usually applies only after a covered physical damage loss and only up to a set amount, and it isn’t the same as roadside assistance. Ask the adjuster before authorizing charges when you can.
I have more than one policy. Which company do I call?
It depends on the loss. An accident involving another vehicle, a person, or someone else’s property is an auto liability claim, so call the auto liability company. Damage to your own truck or trailer is a physical damage claim. Damage to the freight is a cargo claim. These can be with different companies. If the loss involves more than one, report it to each.
How can I speed things up?
Send documentation as soon as the adjuster asks for it, respond to their calls and emails promptly, and keep MIG copied so we can help if something stalls. A police report, clear photos, and the other party’s information on day one make a real difference.
Other client services: request a certificate of insurance · billing and payments · Client Portal · trucking terms glossary
Please note: This page is provided for convenience and general information. Marquee Insurance Group is an independent insurance agency; it is not an insurance company and does not adjust, decide, or pay claims. Claims are handled by the insurance company that issued your policy, and coverage is determined solely by that company under the terms of the policy. Claims contact information is gathered from each company’s published materials and may change without notice; the contact information in your policy and binding documents controls. Reporting a loss to MIG does not constitute notice to your insurance company.