We're here when you need us
A certificate in minutes, a policy change, a payment, or help right after an accident — find exactly what you need and who to reach, all in one place.
What do you need to do?
Pick a task below to get straight to the right portal, form, or team — no digging required.
Make a Payment
Pay your monthly premium securely through your billing portal.
Your Client Portal
Get to your policy documents, ID cards, and certificates any time.
Certificates of Insurance
Pull certificates yourself from the portal, or email us — most are sent within 20 minutes.
Policy Changes
Add or remove a truck, trailer, or driver, or adjust your coverage.
Changes aren't in effect until you receive written confirmation from us.
Report a Claim
In an accident or dealing with a loss? Start your claim and our team will guide you through every step.
Request DMV Records
Need a driver's motor vehicle record (MVR) for onboarding or a file?
Just had an accident?
Things move fast and stress runs high. Safety comes first — once you know everyone is okay, walk through these four steps.
Call the police
Any time another vehicle or person is involved, contact law enforcement. They record the facts accurately and dispatch any help or towing needed.
Take photos
If it's safe and permitted, photograph the scene — vehicles, positions on the road, signs, and conditions. If an officer says no, follow their instructions.
Exchange information
Trade insurance and contact details with the other parties. Police reports can take days, so this keeps your claim moving.
Call your carrier
Report every accident to your liability carrier right away, regardless of fault. The claims number is on your CAB card and policy documents — and we're here to help you through it.
Can't find what you need?
Your Marquee service team is a quick call or email away. Tell us what's going on and we'll point you to the fastest path.
Service questions, answered
How do I get a certificate of insurance?
You can pull certificates and policy documents yourself, 24/7, from your client portal. If you'd rather we send one, email your request to coi@marqueeig.com — most certificates are processed within about 20 minutes.
How do I add or remove a truck, trailer, or driver?
Send a policy change request through the request portal, email policychange@marqueeig.com, or call (678) 483-8151. Please remember: a change isn't active, and new coverage isn't in effect, until you receive written confirmation from us.
What should I do right after an accident?
Make sure everyone is safe first. Then call the police, photograph the scene, exchange insurance information, and report the accident to your carrier right away — the claims number is on your CAB card. Our claims team will help you through the rest.
Where do I make a payment?
Use the monthly payment portal. You can reach it from the “Make a Payment” card above or the button in the site header.
How do I log into my client portal?
Progressive and Great West customers log in through their carrier's portal; everyone else uses the MIG (NowCerts) portal. New to the portal? Sign up first, and follow our setup guide if you need a hand.
Still need a hand?
Whatever the situation, we'd rather you call than guess. Our team is ready to help.